Terms and Conditions
A firm reservation is subject to the receipt of completed booking form and the required deposit. The balance / full payment is required eight weeks before the arrival date. We cannot accept any responsibility for non-receipt of payment or any charges due from electronic bank transfer, card or cheque discrepancies. If the balance is not received by the due date, we reserve the right to retain the deposit and re-book if possible.
The property is only to be occupied by the guest and their party, names to be included on the booking form and must not exceed this number under any circumstances without prior consent being given by the owner.
You can arrive at the property from 3pm on the arrival date. The guests must vacate the property by 10am. Failure to do so may result in a charge.
You agree to comply with the regulations set out in the property manual at the property.
During the period of occupation the guest(s) are responsible for the property and its contents.
You agree to treat the property and all it’s fixtures and fittings with respect and are responsible for leaving the property and all it’s contents in a clean condition and good order.
You will be responsible to pay the reasonable cost of repairing any damage or losses incurred during occupation or for any extra cleaning required.
The Guests will not use the property in such a manner that will cause a nuisance or annoyance to any other occupier of adjoining or neighbouring properties. The owner reserves the right to repossess the property if you or any member of the party causes a significant nuisance or causes excessive damage.
The Owner can have reasonable access for the purposes of inspection or repair.
Complimentary wifi broadband is offered at the property and is not always guaranteed to be available or at the speed you may be use to. You are asked not to download large files such as films or games. Your use of the internet is conditional on it being used for legal purposes only.
The deposit of 30% of the weekly holiday price is due upon booking. The balance is due 8 weeks prior to the arrival date or 100% of the cost of the holiday if booked less than 8 weeks before the arrival date.
Cancellation by the Guest
Once you have booked your holiday and you have paid your deposit, a legally binding contract exists between us that is non-cancellable and non-refundable except in exceptional circumstances. If for whatever reason you cannot take your holiday it is important you inform me (in writing) at the first opportunity. I will do my best to re-let the property for the dates you have booked and, if successful, your liability for the balance of rental will cease. If I have not been successful in re-letting the property by the balance due date, you remain liable for the full cost of the holiday and must pay for the full cost of the holiday and must pay the balance on the due date. I shall continue to advertise the property from the payment of your balance until your arrival date and if the property lets I shall return your balance less a £40.00 administration fee.
If you fail to arrive at the cottage by midday on the day after your arrival date without notifying me by email then I shall be entitled to treat you booking as cancelled by you and the above cancellation policy applies.
Please note that your deposit is not refundable under any circumstances. For this reason I strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.
Cancellation by the Owner
In the unlikely event the owner needs to cancel or make changes to the booking the guest will be notified as soon as possible. A full refund of any monies paid will be given.
Loss or Injury
The owner shall not be held liable for any personal injury or death to the guest or their party unless it is directly resulted from the Owner’s negligence. The Guest and their party must take steps to safeguard their personal property and no liability is accepted for the loss or damage of such property.
If the guest believes they have cause for complaint please notify the owner immediately. I want you to enjoy your stay at the property and will make every effort to rectify any maintenance issues you might have. It becomes very difficult to rectify any issues retrospectively once you have left the property.
Kings Hyde Cottage reserves the right to change these terms and conditions at any time by posting changes online.